Product Questions
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How do I remove my magnetic eyeliner?
To clean the liner off your eyelid use a waterproof makeup remover, Professional Micellar Water or coconut oil works great.
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How do I remove my lashes?
Gently pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes. If you notice clumps from the eyeliner on the magnets, gently clean each of the magnets with a dry item, do not use oil or water to clean the magnets.
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How much magnetic eyeliner should I apply?
You should apply one layer of magnetic eyeliner with enough coverage to allow the magnetic lashes to connect - you can apply a second layer for extra hold. Allow the magnetic eyeliner to fully dry (3-5 minutes) before applying the lashes.
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What is the life expectancy of the eyeliner & the eyelashes?
If you well cared for the eyelashes properly, they can last over 30+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into the lash tray! Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of the eyeliner is 6 months after opening.
Order questions
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Where are you based
We are a UK-based business. Our address is The Bristol Office, 2nd Floor 5 High Street, Westbury On Trym, Bristol, England, BS9 3BY
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How do I track my order?
Your tracking information will be sent will be automatically sent when your order is dispatched. If you don't receive a dispatch email please check your junk mail or contact us via our email, telephone, or instant messenger chat from our site.
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I still have not received my order confirmation email?
Please check your junk or spam folder. You can also search your emails for "Order Confirmation from support@lashgoodies.com"
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How do I cancel an order?
Contact us via our email, telephone, or instant messenger chat from our site.
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How do I contact customer service?
Contact us via our email: support@lashgoodies.co.uk, telephone: 08001184065, or instant messenger chat from our site.
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How do I get a refund
To be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item our team will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Please contact us via our email, telephone, or instant messenger chat from our site.
Vegan & Cruelty-Free
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Are your eyelashes, eyeliner suitable for vegans?
Our eyelashes and magnetic eyeliner are 100% are cruelty-free and suitable for vegans, no animal products are used them.